Carl Pajaro

75 Plum Tree Lane Apt 7 San Rafael, CA 94901 T: (702) 901-2919 E: carl.pajaro@gmail.com

 

OBJECTIVE             

To build a long-term career in field of Information Technology with the opportunity to grow and obtain an entry-level or higher Information Technology position in a challenging environment that focuses on System Analysis/Development/Support, System & Network Administration, or Information Security; special interests include Web Technologies and Application Development.

 

INFORMATION TECHNOLOGY EXPERIENCE             

GTA Teleguam, Tamuning, GU - Dec 2010 to Jan 2014

Systems Analyst I - Nov 2011 to Jan 2014

·         Provide support for Enterprise Server Applications which include Telecommunications Billing System and Financial Management System.

·         Design, implement, maintain and support interfaces between Enterprise Server and external systems.

·         Modify Application systems as necessary to meet new user requirements.

·         Manage IT projects as required to ensure quality of product and timely completion of assigned tasks.

·         Prepare specifications, flow charts, and process diagrams for computer programmers to follow.

·         Develop creative technological solutions for a dynamic telecommunications company.

·         Projects

o        Asterisk over the phone credit card payment system

o        Authorize.Net Autopay Payment Processor Service

o        Develop Asterisk Robocall Notification System

o        Asterisk IVR server migration and upgrade.

o        Dynamics SL upgrade and customization, and Fixed Asset migration.

o        Develop web service for Prepaid API Integration

 

IT Support Specialist - Dec 2010 to Nov 2011

·         Install and perform repairs to hardware, software and peripheral equipment. 

·         Create, backup and reimage systems in a closed environment.

·         Troubleshoot user/client software hardware issues.  Maintain excellent communication with the IT Manager on all tasks and projects. 

·         Manage and maintain system updates and anti-virus updates. 

·         Develop creative technological solutions for a dynamic telecommunications company. 

·         Support Enterprise Infrastructure comprised of various operating systems. 

·         Administrate servers which include Domain, Web, Email, and SharePoint. 

·         Support server, network and desktop hardware, software and applications. 

·         Assist with plans and support of network and computing infrastructure. Perform other duties as assigned.

·         Ayudante (Helper) Award

·         Projects

o        WSUS Implementation on network servers and workstations.

o        Configure Asterisk, Interactive Voice Response System.

o        Configuration and Deployment of SNORT with BASE web interface.

 

IT Intern – Sept 2010 to Dec 2010

·         Research Point of Sale Systems.

·         Create a network of Virtual Machines.

·         Configure Cisco Switches.

·         Configure Windows Server 2003 and install IP cameras.

·         SQL Server Management Studio Basics training.

 

RELATIVE EXPERIENCE             

Galaide Group, Tamuning, GU - Apr 2009 to Aug 2010

Data Entry Clerk (Temporary)

·         Analyze and input map data into database with ArcGIS software.

·         GIS Data Entry into MS Access and Excel documents.

·         Analyze Quality Assurance of data.

 

University of Guam, Mangilao, GU - Sept 2005 to May 2007

Work-study/Computer Lab Assistant

·         Troubleshoot and maintain Mac OSX and Windows 2000/XP computers.

·         Technical support for students and teachers with computer and printer issues.

·         Install and troubleshoot software on computers.

·         Secretarial duties.

 

CUSTOMER SERVICE EXPERIENCE             

Home Depot, Tamuning, GU - May 2008 to Dec 2010

Delivery/Will-call Puller (Part-time)

·         Associate of the Month Nov 2008

 

Best Buy, Aiea, HI - Oct 2007 to Jan 2008

Media Specialist (Seasonal)

·         Recognition for Best Customer Interaction Ratio Dec 2007

 

EDUCATION             

B.A., Computer Science

University of Guam, Mangilao, GU (Dec 2010)

 

TECHNICAL SKILLS              

·         Familiar with applications like Microsoft Dynamics RMS, Microsoft Office Suite, Clonezilla, Wireshark, SQL Server Profiler, and Crystal Reports.

·         Extensive knowledge with programming languages like SQL, C#, XML.

·         Familiar with programming languages like PHP, HTML, MySQL, Visual Basic, VBA.

·         Extensive knowledge with the installation, troubleshooting, maintaining, and upgrading of computer hardware and software.

·         Active Directory: set up Windows Update Group Policy for managed computers.

·         Active Directory: user account and computer management.

·         Asterisk: Server/application configuration, deployment, migration, and upgrade.

·         Asterisk: Develop and maintain Interactive Voice Response dial-plan.

·         Best Practical Request Tracker (RTFM): system, user and ticket management.

·         CentOS installation and system configuration set up.

·         CHR Solutions OMNIA: system configuration and user account management.

·         CHR Solutions OMNIA: process Trial and Live Billing Cycles.

·         ESRI ArcGIS: mapping and data entry with Cadastral Editor.

·         MS Dynamics SL: application maintenance and update.

·         MS Dynamics SL: user account creation and management.

·         MS Dynamics SL: Customization management (BSL/VBA)

·         MS Exchange 2007: user account creation and management, and system configuration.

·         MS Visual Studio: develop and maintain services, applications, SSRS reports, SSIS packages, WCF mock service development and deployment.

·         MS XP/7/Server 2003/2008 troubleshooting installation and system configuration setup.

·         SQL (SSMS) Develop and maintain queries, stored procedures, triggers, tables, databases, and scheduled jobs.

·         SQL (SSMS) Database restoration and migration.

·         MINDCTI Web service integration with API.

·         WSUS: Manage deployment of Microsoft updates.

 

LANGUAGES             

English: Fluent speaker and listener, and advanced in reading and writing.

Japanese: Novice speaker, listener, in reading and writing.

Tagalog/Ilocano: Intermediate speaker and listener, and Novice in reading and writing.

 

REFERENCES             

Professional

Paul Stremmelaar

Employer: GTA Teleguam (Teleguam Holdings, LLC)

Title: IT Applications Manager

Contact Number: 6714886144

Email: pstremmelaar@gta.net

 

Coleen Tabilas

Employer: GTA Teleguam (Teleguam Holdings, LLC)

Title: Quality Manager

Contact Number: 6714827955

Email: coleent@gmail.com

 

Justin Castro

Employer: GTA Teleguam (Teleguam Holdings, LLC)

Title: Systems Analyst III

Contact Number: 6714830178

Email: castrojustinr@gmail.com

 

Personal

Majuni Obillo

Employer: REMAX Diamond Realty, GU

Title: Realtor

Contact Number: 6716892583

Email: realgamestate@hotmail.com

 

Paul Ryan Audije

Employer: NAVFAC Guam

Title: Mechanical Engineer

Contact Number: 6717880202

Email: paul.audije@fe.nav.mil

 

Jennifer Dacanay

Employer: Cirrus Systems

Title: Operations Assistant

Contact Number: 6198877317

Email: jendacanay@gmail.com